Contact Us

Send a question, a problem or feedback to Holarch from inside the app. Replies come by email to your account's verified address.

Where to find it

• The account button (your initials) at the right of the top bar → Contact Us…, ⌘K / Ctrl+K → Contact Us…, or Account Settings → Support requests.

Main actions

• Send a request: choose a topic (Problem, Question, Billing, Account or Feedback), enter a subject and a message, then Send Request. A message shows the request number.
• What we send: the dialog lists everything that goes with the request: your verified email address, account id and name, plan, organizations and roles, the Holarch version, your browser and the page you are on.
• Include the current project: unticked by default. Tick Include the current project so support can look at it to add the project's id and your role, so support can find it. Nothing else from your projects is sent.
• Support requests: Account Settings → Support requests → Show your support requests lists your requests with their number, status and last update.
• Verified email only: support replies to the address on your account, so it must be verified. Open the verification link sent to it first.

Tips

• When the support system cannot be reached, the request goes to support by email instead. It is answered the same way but is not listed under Support requests.
• Ideas for Holarch: choose the topic Feedback.

Related

Your Account · Troubleshooting