Plan & Billing

Choose a paid plan, change or cancel it, and manage the payment method and invoices. Paddle, our reseller, handles the payment, sales tax and invoices.

Where to find it

• Account Settings → Plan & Billing, or ⌘K / Ctrl+K → Choose Plan… / Plan & Billing…. A message at a Free plan limit offers Choose Plan… too.

Main actions

• Choose a plan: Choose Plan… → Individual or Team, Monthly or Yearly (2 months free). For Team, enter the seats and choose an organization you administer or name a new one. The prices are shown in your currency, with tax where it applies. Continue to Checkout opens Paddle's payment page. After the payment, the plan changes within a few seconds.
• Team plan: one seat per member who uses it. The buyer becomes an administrator of the organization; members invited in Organization Settings use the seats, administrators first, then in the order they joined. When every seat is taken, an invitation is refused: add seats first.
• Change Plan… (the buyer): switch between monthly and yearly billing, or change the Team seats. The dialog shows what is charged now and the next payment before you apply it. Added seats and a switch to yearly are charged now, prorated; removing seats lowers the next payment.
• Create a Team… (Individual plan), or Choose Plan… → Team: upgrades your Individual plan to a Team plan on the same subscription. Enter the seats and the organization, then Upgrade to Team… shows what is charged now (the difference, prorated) and the next payment; Upgrade applies it. There is no second checkout and no double billing.
• Manage Payment and Invoices: opens Paddle's customer portal in a new tab to update the card and download invoices.
• Cancel Plan…: the plan stays until the end of the paid period, then the account uses the Free plan. Resume Plan undoes the cancellation before that date. After the end, the card reads “Plan plan ended on date.” and offers Choose Plan….
• When a plan ends: nothing is deleted. Team members lose their seats and use the Free plan or a plan of their own; the organization, its members and projects stay. Content above the Free limits stays editable; only new projects, collaborators, items and uploads over the limits are refused. Version history keeps the paid plan's length for 90 days after the end, then the shorter history of the current plan applies.
• From Team to Individual: there is no direct switch, because a Team plan belongs to an organization. The buyer cancels the Team plan; after it ends, choose Individual. Plan & Billing reminds a team buyer of this after a cancellation.
• Organization AI key: works only while the organization has a Team plan. Without one, its keys stay stored but are not used; they work again when the organization buys a Team plan. Organization Settings shows the organization's team plan.
• Team members: members who did not buy the plan see which organization provides it, and the end date after a cancellation; the team's administrators manage it.

Tips

• Nothing is deleted when a plan ends: content above the Free limits stays editable; only new projects, collaborators, items and uploads over the limits are refused.
• Your email address must be verified before you choose a plan: Paddle sends the receipt there.
• Questions about a payment: Contact Us… with the topic Billing.

Related

Your Account · Organization Settings · Contact Us